If Your Cleaner is unwell or on holiday, please Contact Us so we may try to arrange a ‘Cover’ until Your Cleaner is back.
If you have contacted Us and we cannot provide a ‘Cover’ Cleaner, any Fees paid to us will be kept in credit for you or can be refunded.
If on Holiday: Please notify the Cleaner, at Least One Week before you go away.
If unwell: Please notify the Cleaner as soon as possible.
You DO NOT have to Pay or Owe any monies to the Cleaner. However, if extreme short notice, you may feel it fair to Pay towards their travel costs but this is not a requirement.
As you were unavailable, the hours/Fees will be noted as Credits.
Yes, if you prefer to do this. Within the Pack we send you is a ‘Key Form’ which you would ask the Cleaner to complete and You Keep.
Generally No, that way there is no fear of any Allergic reactions.
However, this may be negotiable? Call Us to discuss or arrange direct with the Cleaner.
Please Call Us and We will Re-Allocate another Cleaner to You.
You Do Not even have to give Us a reason.
Sometimes there may be a clash of personalities etc… It’s a bit like ‘Dating’ & We try to get it right first time. :)
We are easy-going & as long as You are talking to Us then We can sort most things. :)
Ideally, We require One Months Notice.
No.
However, should you leave Us and still Pay Us, we may charge, upto, a £10 Admin Fee per transaction.